Skip to main content
Armstrong Air & Space Museum exterior

Job Opportunities

Join our team! See below for a list of positions currently available.

Guest Services Representative, Part-time

Summary of Duties: 

Assists in the performance of a variety of customer-related duties to include greeting customers, sales of retail merchandise, admission and membership products and services; providing telephone coverage and scheduling group visits.

Essential Duties and Responsibilities:

  • Builds customer relations by providing a superior service experience during every interaction through reflective and active listening, addressing the customer’s needs, providing information and assistance, and presenting a professional image for the Museum.
  • Clearly and accurately communicates product and services information in order to influence a customer’s buying decision.
  • Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
  • Act as customer advocate providing the customer’s feedback to appropriate staff.
  • Provides general assistance by answering telephone calls; transferring calls appropriately, fulfilling requests and orders; and maintaining and taking reservations for programs offered by the Museum.
  • Responsible for facilitating general and group admissions transactions.
  • Provides general assistance to the retail operations of the Museum by arranging merchandise in bins and shelves; restocking counter supplies; keeping shelves stocked full; completing internal sales transactions; and assisting in taking inventory.
  • May participate in the interpretative programs if called upon to do so.
  • May be responsible for routine maintenance of building and grounds when called upon to do so.
  • Facilitate visitor interaction through immersive exhibits, like the zero-gravity trainer.
  • Routinely inspect other interactive museum elements and restore them to a baseline condition as necessary to ensure the optimal experience for future guests.
  • Answer simple questions about the museum and its operation.
  • Other duties as assigned.

Qualifications:

  • One to three years customer service and/or sales experience preferred.
  • Ability to clearly and accurately communicate Museum events, products and services in conversations.  Ability to build rapport over the phone. Control conversations and demonstrate exceptional service delivery behaviors.
  • Ability to perform simple mathematical calculations.
  • Skill in operating computers, including web browsers and point of sales system.
  • Ability to organize and orchestrate multiple activities simultaneously. Attention to detail and accuracy. Timely, independent decision-making abilities.  Ability to synthesize and summarize data.  Ability to carry out routine instructions.

Resume may be submitted to Jodi O'Neal, Store and Admissions Manager, at shop@armstrongmuseum.org.​​​​​​​

 

The museum also is seeking students and young professionals for internship opportunities. Internships will be crafted to meet the needs of both the museum and the intern. Currently, the museum is interested in interns in exhibits, collections, marketing, special events, and education.

 

 

 

Executive Director, Armstrong Air & Space Museum

Full-Time

We seek a visionary, collaborative, and strategic leader for a world class institution in a small town setting.

The Armstrong Air & Space Museum provides opportunities for lifelong learning about the heritage of aviation and the exploration of space, with an emphasis on the contributions of Neil Armstrong and other Ohioans. The museum annually attracts nearly 40,000 visitors, who represent all 50 states and 87 foreign countries. The Armstrong Air & Space Museum is currently expanding and planning for the 50th anniversary of the Apollo 11 Moon Landing, a milestone that will focus worldwide attention on the institution. (More details about the museum are provided at the end of this document.)

The base salary for this position begins at $60,000 annually (range: $60,000-75,000), and will be commensurate with professional skills and experience.

Benefits include: a health insurance stipend; retirement stipend; cell phone stipend; life insurance; paid vacation; and sick leave.

Please submit resume, letter of interest, and three professional references by October 22, 2018, to: seemore@bright.net, ATTN: Donna Grube, AASM Search Committee

The Search Committee intends to conduct interviews the week of October 29, 2018, with second round interviews the week of November 12, 2018.

The anticipated starting date for this position is January 2019.

  • The Executive Director’s chief responsibilities are to:
    administer and manage the museum facility, including budgets and personnel-- both paid and volunteer;
  • develop and implement a long-range vision for the Museum—with accompanying goals, objectives, policies, and priorities--in partnership with a Board of Directors (the Armstrong Museum Association);
  • oversee the creation and implementation of lifelong learning opportunities for the widest possible audiences;
  • engage with and inspire community members and organizations, as well as local, state, national, and international governmental/educational institutions, building interest in and advocacy for the museum;
  • create and execute strategic marketing and communications programs;
  • lead fundraising activities that support the Museum, including supervising the preparation of grant proposals;
  • ensure compliance with all financial reporting and auditing requirements, all mandates of affiliation with the Ohio History Connection, and all applicable local, state and federal laws.
  • The Armstrong Air & Space Museum Association seeks an Executive Director who:
    holds a Master’s degree in American Studies, Public History, or Museum Studies, or a closely related field, plus five years of progressively responsible experience in planning, directing, and managing all aspects of a museum, public history program or institution, business, governmental program, or non-profit organization (or an equivalent combination of education and experience);
  • demonstrates knowledge of current museum practices, including artifact preservation, conservation standards, and historical and material culture research;
  • demonstrates curatorial and/or interpretive experience in a museum or public history setting;
  • demonstrates knowledge of aviation/aerospace history within the context of national and international history;
  • inspires, engages, and works collaboratively with a Board of Directors;
  • establishes and maintains collegial, effective relationships with stakeholders, colleagues, staff, the public, and officials from private and governmental organizations;
  • demonstrates the ability to inspire and supervise staff— both professional and non-professional — in planning and developing complex projects;
  • demonstrates effectiveness in fundraising, marketing, and strategic communications, as well as working with membership organizations; and
  • possesses outstanding communication skills, including writing, public speaking, and social media.
Contact Us

Education Intern

Internship

Responsible professional position that requires a person capable of collaborating with museum educators to develop and deliver programs and activities of the Museum that involve communication of information to the public.

  • Assists to implement educational programming, including summer camps, special events, and overnight activities.
  • Conducts interpretive tours.
  • Collaborates with other Museum staff and teachers in the development of resources for the classroom.
  • Collaboratively develops, researches, and writes materials for use in site interpretation.
  • Other duties as assigned.
Contact Us

Marketing Intern

Internship

Promotes the museum and its activities to the general public through the website, on social media, and to the local and national media.

  • Draft media releases for special events and media-worthy happenings at or related to the Museum.
  • Develop or expand museum's presence on social media platforms, including developing platforms.
Contact Us